In addition to the amounts payable to the Service Provider, at our discretion, we may charge a nominal service fees from you for our services together with applicable taxes. This amount will be payable by you at the same time that the first payment to the Service Provider is made by you on our Application. We may refund the fees payable by you to us only under unforeseen circumstances. These amounts are payable by you to us as compensation for the use of the Application by you. You can only request any eligible refund on the same day of the service.
There shall typically be no refund of payments made by you online. If you cancel a booking for an intermediate commercial vehicle or a heavy commercial vehicle after you have paid 50% of the booking amount, we may or may not refund the amount to you (either in its entirety or part thereof) depending on the reason for cancellation within 6-8 days. If the Service Provider cancels the booking after confirmation, we may refund the entire 50% paid by you after deducting nominal changes for our services within 6-8 days. The decision to refund the amount is at our sole discretion. Under no circumstances are we obliged to make any refund to you. Any amounts that we determine are refundable to you will be paid by us on the same source from which you made the payment. We, however, do not make any representations or offers any guarantees whatsoever for the accuracy or timeliness of the refunds reaching your card or bank accounts, as the case may be – such refunds involve the multiple organizations over whom we do not have any control.
At our sole discretion, we will refund the amounts received by us in case we receive a payment for a failed transaction. In this case, the amounts will be refunded to you on the same source from which you tried to make the payment. We, however, do not make any representations or offers any guarantees whatsoever for the accuracy or timeliness of the refunds reaching your card or bank accounts, as the case may be – such refunds involve the multiple organizations over whom we do not have any control. Under no circumstances are we obliged to make any refund to you.