When you use the Application, we collect some information from you. We are committed to protecting the security of your information and safeguarding your privacy while you use our Application. This Privacy Policy sets out the manner of collection, handling, usage, disclosure and transfer of your personal information as may be made available on or through the Application.
By accessing the Application, you consent to collection, storage, and use of the personal information you provide (including any changes thereto as provided by you) for any of the services that we offer.
This Privacy Policy may be amended by us at any time, from time to time, at our sole discretion. We encourage you to check this page periodically for modifications or revisions to the Privacy Policy. We will not be responsible for your failure to remain informed about such changes. By continuing to access and use the Application after any such changes are posted, you will be deemed to have accepted such changes.
Collection of Information: When you use the Application, we collect and store your information which is provided by you from time to time. This includes the information you provide for the purpose of registering on the Application and while creating / accepting any Service requests (including any information that is stored as per applicable law at the time you make payments).
Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use the Application.
You can review, correct, or update your account profile information at any time by logging into your account.
Our goal in collecting and storing your personal information is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features now and in the future that most likely meet your needs, and to customize our Application to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.
We may track certain information about you based upon your behavior on the Application. We use this information to do internal research to better understand, protect and serve our users.
Cookies are currently activated on the Application. Cookies are pieces of information that are automatically stored in an individual’s computer or mobile device after the use of the Application. We may use cookies to enable tracking of information provided to us by you. These cookies do not contain any viruses and are used for security and customization purposes. It is upto you whether to allow or reject cookies. If you reject cookies, you may not be able to have access to some of the features or the services offered on the Application.
You will also need to keep location services activated on your mobile phone while using the Application. We need such access to enable you to search / locate and request the truck that you are looking for under the instant truck request.
We will ensure the confidentiality and security of the information collected; and store, use, process, and transfer such information as prescribed under this Privacy Policy, by implementing comprehensive information security practices and standards as may be mandated and on terms described herein.
We use commercially reasonable efforts to secure your personal information from unauthorized access, use, or disclosure. Our Application has security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
Use of Information: We do not sell any personally identifiable information to any third party (public / private). We will not use your personal data or information without your prior consent, except for the following purposes:
To verify certain information provided by you at the time of registration, such as your GST number;
To provide the Services to you, which will include sharing your data and information with the Service Providers, their agents, employees, partners, consultants, personnel, officers, workers, managers, etc.;
To resolve disputes, troubleshoot problems, help promote a safe service experience, collect money, measure interest in our products and services, inform you about potential online and offline offers, products, services, and updates, customize your experience;
To detect and protect us against error, fraud and other criminal activity, enforce our terms and conditions;
We may communicate with you through email or by telephone using the information provided by you to discuss your requirements, help us respond to your personal requirements in a better and comprehensive manner, to effectively respond to your service requests and support needs, connect with you as required, provide details of your booking to you, etc.;
To measure our performance and develop new products, services and/or features over the course of time;
To maintain and improve the Application;
We may share your personal information with our officers, employees, personnel to the extent necessary to provide the requested service;
We may share personal information with other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts, correlate related or multiple accounts to prevent abuse of our services, and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity;
We and our affiliates will share some or all of your personal information with another business entities that we (or our assets) plan to enter into business with, merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. In case such a transaction occurs, we will make best efforts to ensure that the other business entity (or the new combined entity) will be required to follow this Privacy Policy with respect to your personal information;
We will use your email address and contact details to send you promotional content, unless you write to us as per these Terms to discontinue such communication;
We will share your personal information without notice if required to do so by law or in the good faith belief that such action is necessary to: (i) conform to the edicts of the law or comply with any legal requirement; (ii) respond to subpoenas, court orders or other legal processes; (iii) protect and defend our rights or property and (iv) act under exigent circumstances to protect the personal safety of our users or the public;
We may also disclose your personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to enforce our Terms, respond to claims that an advertisement, posting or other content violates the rights of a third party, or otherwise protect the rights, property or personal safety of our users or the public; or
As otherwise described to you at the time of collection.
We retain all the information we gather to make the repeated use of the application by you more efficient, practical and relevant. You can request access to your personal data and information stored with us by writing to us at support@indusinf.com for this purpose. We reserve the right to verify and authenticate your identity and personal information to which you have requested access.
Access to or correction, updating or deletion of your personal information may be denied or limited by the Company if it violates another person(s) rights in our view and/or as otherwise permitted by applicable law.
We will continue to store your personal information until you explicitly request us to change or remove your personal data. This is the case even if you delete your account on the Application. If you wish to delete your personal information or close your account or account profile information altogether, please contact us at support@indusinf.com. Upon receiving such a request, we will delete all your personal information and data within a reasonable period of time and confirm the same to you by sending an email on the email address you provided as part of your account. Please note that, even in this case, the Company will retain an archival copy of the data which is not accessible by you or third parties on the Internet. This archival copy is retained as long as the Company reasonably considers necessary for audit and record purposes, and in compliance with applicable law. We will also retain logs, indirect, and statistical information that may relate to you but do not identify you personally. If your personal information was previously accessed by others using our Application, we are not able to delete the information or copies thereof from their systems.
We retain communication done with you through email or chat for our records.
If at any time you believe that we have not adhered to this Privacy Policy, please notify us by email at support@indusinf.comand we will use all commercially reasonable efforts to promptly determine and correct the problem.
If you have any concerns or questions in relation to this Privacy Policy, you may address them by email to us at support@indusinf.com.